customer
GBBest so far. I've tried so, so many hosting companies. HeavyNode is different. Their prices, specs, and locations are the best in the industry. This is a serious host that doesn't swindle you for your money like most Minecraft hosting companies. The support staff are very helpful and every issue with them has been resolved, including server crashes and DNS issues with their web hosting (which is a great deal as well.) GET HEAVYNODE OR TORCHNODE!
may
GBIt's alright My group of friends and I bought the 9GB Premium Minecraft server hosting, which is their best plan. We would run 40 mods with 5-7 players on at the same time, decently. There would be a lot of lag though, but other times wouldn't. There isn't a lot of staff, but there is other people who would help. Staff if really nice & are able to fix & tell you what had wrong. Otherwise this hosting is decent.
Joshua Armenta
GBVERY slow support it's been over 3 days… VERY slow support it's been over 3 days and they still haven't contacted my manager who has put up a ticket for support.
Izzy
GBGood Support, When Available.. I have used HeavyNode for over a year now, and I'm almost upset to have to leave it, but this was my final straw. I had an extremely long wait time for support, even with marking the ticket "high priority." Because of the wait, the misreading of my original ticket, and an unavailable live chat, my server was down for 2 full days. Which made the staff and players rather upset, and it was Frankly rather embarrassing. This unfortunate event really overshadows the good things the HeavyNode team has done for me and my server, like being helpful with support, and while not always quick to respond, it was sometimes in a reasonable time depending on ticket priority. I needed a backup save due to griefing. I asked for "As Close to 10:30 pm PST 10/16/23 as possible. So I think that's the midnight backup" and was given the noon backup, and had to wait again for the midnight backup. While I understand they have a smaller staff team, it is unacceptable to have a high priority ticket sit for 25 hours. And then not even give the correct fix due to misreading/misunderstanding the ticket. With another 18 hours to get the correct save. I want to recommend the host as the servers them selves run alright, the prices arent too crazy (they do have sales semi-often) and their support, when you can reach them, is fine. But I can only recommend this service if you think you won't need any support as the wait times are just too much.
Kurt Spengler
GBReview on HeavyNode I've had a HeavyNode server for almost a month now and just have to say everything is running smooth as can be! The only problem I've had so far was when I was buying a plan, I spent 15 minutes on trying to find an option on making the server a spigot server and then finding out you just have to do it yourself in the config files. Other then that I love my price and quality. Thank you!