BEST PERFORMING SERVERS AND SUPPORT One of the best performing servers I have worked with. Amazing Company, amazing service, amazing staff. Support answering 24/7 always asking if there's anything they can help with more. Solving all problems, even offering things to help me out if i have any issue. I would give 6STARS for them. !!!!

Good Support, When Available.. I have used HeavyNode for over a year now, and I'm almost upset to have to leave it, but this was my final straw. I had an extremely long wait time for support, even with marking the ticket "high priority." Because of the wait, the misreading of my original ticket, and an unavailable live chat, my server was down for 2 full days. Which made the staff and players rather upset, and it was Frankly rather embarrassing. This unfortunate event really overshadows the good things the HeavyNode team has done for me and my server, like being helpful with support, and while not always quick to respond, it was sometimes in a reasonable time depending on ticket priority. I needed a backup save due to griefing. I asked for "As Close to 10:30 pm PST 10/16/23 as possible. So I think that's the midnight backup" and was given the noon backup, and had to wait again for the midnight backup. While I understand they have a smaller staff team, it is unacceptable to have a high priority ticket sit for 25 hours. And then not even give the correct fix due to misreading/misunderstanding the ticket. With another 18 hours to get the correct save. I want to recommend the host as the servers them selves run alright, the prices arent too crazy (they do have sales semi-often) and their support, when you can reach them, is fine. But I can only recommend this service if you think you won't need any support as the wait times are just too much.

First time? Give it a shot. Before HeavyNode, I had never even owned a Minecraft server before but these guys made it doable. I have to say, one of the best parts of working with HN is their Discord. It feels more like a friend group that you can talk openly with, which is always cool. Their sales guy is amazing and more than willing to help with technical matters too. Tickets were always answered far earlier than I expected. I'd say the only real downside to going with them is their lack of tutorials. I had to rely on SparkedHost or Apex video tutorials for most of my learning. If they could integrate a tutorial playlist on topics both simple and complex right into the Pterodactyl panel for us noobies, it would be an absolute game-changer. As-is, the server is already quite nice. I can't compare it to the other hosts since I don't have experience with them, but I was pleasantly surprised by my experience with these folks. Would recommend overall, but I still think a comprehensive video tutorial system is urgently needed.

Love HeavyNode HeavyNode is the best host I have ever used. The staff know what they are doing and are super helpful. On many occasions Rodrigo has gone above and beyond where they needed to go in order to help me with issues I was having. I would recommend HeavyNode to anyone in a heartbeat if they were looking for a solid reliable host that not only packs in the best value than anywhere else but picks great servers, delivers good performance, and genuinely cares about their customers. (LightNode is also amazing :P)

don't buy vps their templates and iso… don't buy vps their templates and iso aren't working and you can't use a custom iso, and if you ask for adding a iso for manual instalation they respond exceding the 24hours refund pollicy explicity to don't allow you to ask for refund. really bad bad service, never bought vps, with hostings i never had a problem but any support ticket is really slow to get any response