Quick to solve problems with machine… Quick to solve problems with machine and powerbolt excellent turn around time they even paid shipping and handling both ways !!! The spektra flux is the Rolls Royce of tattoo machines!!!! Excellent machine!!!

Battery and backup battery both broke Ordered 2 powerbolts in September so I would have a backup. They died within 3 days of each other not even 3 months of light use later. Customer service got me one day shipping, and the. The warehouse lost the units they were supposed to fix. Finally got someone to agree to a store credit so I could just get parts that worked. Only to find out it takes them *days* to process a store credit. I have lost hundreds of dollars for this and they didn't have the decency to offer me so much as a discount. They are, however, very sorry.

I have written them 10-15 emails I have written them 10-15 emails. Written them on every platform they're available, and not even a reply. My machine/powerbolt just died out of nowhere. And now it turns on, but the machine doesn't work properly. Never experienced such a non existent customer support. With so expensive products I could never recommend using this company.

DO NOT USE THIS FRAUDSTER USA COMPANY… DO NOT USE THIS FRAUDSTER USA COMPANY or their other trading name / sister company MICROBEAUX INTERNATIONAL. PLEASE REPORT THEM TO TRADING STANDARDS as they mis-represent / mis-sell their items and breach all consumer regulations / laws. They sold me a second hand / returned SMP machine which had dirty finger prints / hair debris on it, which I’m not even sure if it works, and are now ignoring me. They won’t tell you clearly about the £150 duty / customs charge either (which you pay after check-out)! You cannot even get hold of them - there is no WhatsApp and so on. They never get back to you either or will just blame you!

This company has the worst customer… This company has the worst customer service! My brand new tattoo machine will no longer charge and I have had to jump through hoops and still not able to get a replacement. AVOID THIS COMPANY at all cost, their products are garbage and there are tons of reviews with issues regarding their products.