New Customer Service but same low quality FKIrons customer service is now on premises and is well staffed. They answered my call in less than 3 secs and I believe they were pretty transparent in what is going with the quality of the machines which translate in a high rate of return for repairs. The quality of the motors - the heart of the machines - are at their critical low and their rejection rate is so high that in some models is not expected that last more than 6 months. By the other hand they also confirmed the issue of the Powerbolt "blue light" which like in the Hover make them not possible to charge the battery (in some cases the USB connector got burnt) and that is probably related to a defective circuit board. However they haven't decide if a recall would be needed. In conclusion customer satisfaction can't be achieved without 1st of all shipping high quality products.

Worst tattoo machine company! I bought two machines from this company. One broke a little after a year of having it and the second within months. I sent one in for repairs and according to them I left it past the allowed holding time for their repair department so they just kept it!!!! I owed $300 for repairs but paid $1100 for it so I definitely got robbed by this company. I would never recommend. Get a bishop, cheyenne or critical tattoo machine instead. Cheyenne didn’t charge for my repairs!

Poor customer support rip off on the… Poor customer support rip off on the delivery prices don’t even care about their clients. Not even talking how much you charge for tattoo machines!

So I go to buy the FK Irons One… So I go to buy the FK Irons One machine, not a distributor but through them, I waited a week ,no shipping confirmation , so I call them , they said it ships tomorrow, no shipping confirmation and it's Friday, have to wait another weekend. So Monday comes I call them , Cindy the manager tells me , we out of stock , we havent had any they are in production. So I ask for a refund, she says sure no problem takes 3 to 5 days for refund ,again they jerked me around another week, I had to call them again. She tells me I'll get it issued blah blah blah , still I have not gotten a refund or even a alert that says my money's been refunded. Not even a email confirmation.. So let me tell ya , don't go through this , don't buy FK Irons at all !! I'm going with Bishop machines from now on. Cost me extra 200.00 but I guarantee I won't be jerked around like this with Bishop !!! How you gonna order a machine through the factory and they be outta stock .. then not tell anyone and keep your money .. WHAT THE ?#@$ FK IRONS ??

Quick to solve problems with machine… Quick to solve problems with machine and powerbolt excellent turn around time they even paid shipping and handling both ways !!! The spektra flux is the Rolls Royce of tattoo machines!!!! Excellent machine!!!