New Customer Service but same low quality FKIrons customer service is now on premises and is well staffed. They answered my call in less than 3 secs and I believe they were pretty transparent in what is going with the quality of the machines which translate in a high rate of return for repairs. The quality of the motors - the heart of the machines - are at their critical low and their rejection rate is so high that in some models is not expected that last more than 6 months. By the other hand they also confirmed the issue of the Powerbolt "blue light" which like in the Hover make them not possible to charge the battery (in some cases the USB connector got burnt) and that is probably related to a defective circuit board. However they haven't decide if a recall would be needed. In conclusion customer satisfaction can't be achieved without 1st of all shipping high quality products.

Worst customer service ever you'd think… Worst customer service ever you'd think they'd only allow as many pre orders as they could do but no yet again two months after pre-order and nothing

I explained it enough on the phone I explained it enough on the phone. Yall need to keep making replacement parts not discontinue after 3 years. What a joke of a company. Tech support was no help what so ever. Like tesla but for tattoo machines

Money grabbers Money grabbers Customer service is non existing and when they do get back to you they asked their supervisor and he said no ( they all said the same ) That company wouldn’t even spit on their customers if we where on fire They can give celebs who can afford their stuff free products but milk their paying customers for every penny Overpriced

DO NOT BUY FK IRON Had my FK iron for 8 months now. After the first 3 months my battery died out of nowhere. Took me 4 months dealing with customer service to get a replacement. Had to call every single day and there was a different excuse every time. They lost it, they didn’t receive it, etc. Finally sent me a replacement after months and still charged me a fee to get it. Had my replacement battery for about a week now and just died out already again out of nowhere. You can tell how cheap they are just by looking at it honestly. Apparently the company got bought out a few years back and it’s gone downhill for everything. Now debating whether if I want to deal with them again just to get another dead battery but chances are I have to cut my losses and go for something different. Cost $1500 but should be worth nothing, honestly not even that good of a machine either. Inconsistent and battery only lasts one session or completely stops working