Great customer care Only had this a week or so, had a bit of a problem initially but after putting a ticket in on SpiderVpn client area I was called back virtually straight away. My problem was sorted within 15 minutes & all is well. Thank you to all at SpiderVpn great service with understanding IT engineers who care about there customers. Well done - can recommend this service.

After talking to guys at spider I am no…not a happy bunny After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked . It seem s my router doesn’t work at all . I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat . If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.

VPN connectivity Small technical issue with my router VPN service. Opened a ticket with advice on problem and within 15 mins the support staff had updated the router firmware and relief back asking me to login again etc. problem solved. Excellent service.

Great VPN Router I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not work. Connected the support team who responded very quickly too every message in the end sent me a new router with in 24 hours. Fantastic service great product works great would recommend it .

Let me just say the spider VPN is the… Let me just say the spider VPN is the BEST without a doubt for speed for customer services everything I have tried many VPN'S over the year's all so so-called best that you see advertised everywhere not even one comes close to spider VPN. DONT TAKE MY WORD FOR IT TRY AND COMPARE FOR YOURSELF I GUARANTEE YOU won't BE DISSAPOINTED