I have only given 1 star as it wont let… I have only given 1 star as it wont let me give less. technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence. you can get better for cheaper.

Great customer service & High Speeds Great customer service, I had the poor chap from the help desk helping me spring my vpn router back to life for over an hour, they remained helpful and polite throughout. I now have the latest firmware and lightning speeds (only lost 2 mbps off my usual connection without vpn) I highly recommend this service

Excellent is less for spider VPN team. Excellent is less for spider VPN team. Starting from scratch , answering my silly queries to placement of the order and accepting request to add a VPN location , was a breeze . Super helpful team and top notch company which listens to its customers. Very rare to find companies alike spider VPN these days. Outstanding. Waiting for router to arrive and services to begin. Excited. I am not worries since I know the team spider VPN shall stand by me. Best of luck guys.

got issues? no need for tissues! got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arranged with reminders at your convenience then walked though the issue and resolved it with a fast replacement. This service is faster, more efficient, effective than Sky or Virgin etc and treats you as a human! So if you have an issue don't reach for the tissue, just let 'em know.

Very poor customer service I purchased a 2 year vpn product from spider vpn in September. For the past 2 weeks I unable to access the service. I have raised this with spider vpn customer service online ( apparently this is the only way of contact ) The support given from customer Service has been very poor. They take nearly 24 hours to reply and when they do, they are unable to resolve the issue. I have asked for someone to contact me to which I stil have not had a reply. So basically I have paid for 2 year service but I am unable to access the service. I would not recommend this vpn provider as I have experienced very poor customer service.