CallRail has the best support team CallRail is a great tool and has the best support team of anyone we work with. Everyone is friendly, knowledgeable, and helpful. We don't run into actual issues with the platform itself, but anything we have encountered has been addressed and resolved quickly. CallRail is also great at taking feedback and making actual product changes and feature additions based on such requests.

CallRail is the best call tracking… CallRail is the best call tracking software out there! Their customer support is consistently awesome and I'm amazed at how far they will go to educate, stay up to date on the latest in technology and update their software accordingly. Special Thank You to you and your amazing team. Susan Staupe - Digital Marketing Manager Creative Graphics

Go To Choice For Call Tracking When it comes to tracking the results of landing pages, using a tool like CallRail is a must. CallRail's CallPool functionality solved every problem we ran into. I love being able to see all of the data you want in a simple dashboard and still having the ability to export data if needed. The setup of custom integrations with Google Adwords and Google Analytics was a breeze!

I love the company, but.... I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar. Ladies on the prone has no desire to help or understand, they just push you to read a support article

t'was good at first but then I encounter a problem on sending text messages So far it was good though it's a little pricey but then again I've experienced a problem on sending outbound messages in which I can no longer send or receive any more messages within the billing period..that was awful, it's the purpose of my subscription to callrail but then again I can't use it?....need to solve this before I change the rate I gave