Excellent Service - Extremely Easy to Use We ported our 3 business numbers over to CallRail from Cox. CallRail allows us to easily and effectively direct our phone calls wherever we need at any time. The interface is extremely easy to use. We are only using a fraction of CallRail's service offerings and we can't recommend them enough.

Best Support Ever I've been a CallRail customer for years! Their customer service and support are consistently awesome. I've had my clients using CallRail tracking numbers for 10+ years and have never had an issue. But when I need some extra TLC, they are always there to guide me. THANK YOU CALLRAIL TEAM! (Caps for emphasis).

Horrible service Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!

CallRail has the best support team CallRail is a great tool and has the best support team of anyone we work with. Everyone is friendly, knowledgeable, and helpful. We don't run into actual issues with the platform itself, but anything we have encountered has been addressed and resolved quickly. CallRail is also great at taking feedback and making actual product changes and feature additions based on such requests.

CallRail has some great features that… CallRail has some great features that make my marketing so much easier with quick texts and calls through the seamless operation between desktop and app. The reason I didn’t give it 5 stars is mostly because I need to be able to receive and send pictures and links. That is not possible at this time. I also don’t have unlimited texts, but they are relatively cheap. Just wish I could avoid giving out my private number for that. Adding something like google voice just seems redundant.