THM Houston CallRail is very helpful when it comes to troubleshooting... they keep working until your problem is resolved. The reporting section is very user friendly and helpful to our customers... they love that they can see their calls, listen to them and receive texts!

Avoid if you value your business... The platform was great, until... They decided that they were going to ban call forwarding to mobile phones in the UK as it was "too expensive" for them. Because almost all my clients use mobile phones, yep you guessed it, they stopped getting calls. CallRail never informed me of this at any point until I contacted support with the issue. I lost many clients because of this, thousands of £ worth of damage done to my business, not to mention my reputation. Any decent company would have just passed on the extra expense by increasing the price, or adding an additional package for mobile phones at a premium, but no, they just banned them altogether. I have no words, if you value your business, DO NOT use this company in the UK at least, but I wouldn't trust them anywhere after this. AVOID!!

4 Stars for Good Customer Management I had initial issues with Callrail. I used their software but faced some problems. Eventually Callrail were able to refund my money displaying good customer relationship management.

t'was good at first but then I encounter a problem on sending text messages So far it was good though it's a little pricey but then again I've experienced a problem on sending outbound messages in which I can no longer send or receive any more messages within the billing period..that was awful, it's the purpose of my subscription to callrail but then again I can't use it?....need to solve this before I change the rate I gave

they hold you hostage & platform sucks if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving. The reason why I left their platform to CallTrackingMetrics was: - search within their platform is slow - customer service is weak - buggy