Easy, Fairly Robust, and Inexpensive CallRail has an easy setup, and the numbers are mostly clean; no less so than other call tracking companies. I do wish there was we more options for trigger dynamic number insertion for campaign with many different sources. There are a decent amount but not quite enough. CallRail remains the best of the half dozen or so that we've tried. Also, the pricing model is a bit odd for an agency setup. The account structure is fine for agencies, but the way the pricing scales is odd.

So much better than the competition Our agency was using another call tool for years. We stayed with that company as long as we did simply because we never took the time to research other options. When we finally did and found CallRail we immediately fell in love with it. We have now been using CallRail for almost a year and we absolutely love it. The user interface is modern and really easy to work with. The DNI script / WordPress plugin is short and simply works and we love how well it integrates with Google Analytics and AdWords.

Horrible service Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!

CallRail is the best call tracking… CallRail is the best call tracking software out there! Their customer support is consistently awesome and I'm amazed at how far they will go to educate, stay up to date on the latest in technology and update their software accordingly. Special Thank You to you and your amazing team. Susan Staupe - Digital Marketing Manager Creative Graphics

CallRail does an awesome job of… CallRail does an awesome job of routing, tracking and recording my phone numbers. The ease of setting up call flows and adding new tracking numbers is seamless. The software can get a little pricey if you send a lot of texts or use a lot of minutes, but overall it's worth it. I highly recommend CallRail for any business looking to track their phone calls and use numbers other than their cell phones for a more professional look.