Solidly 3 stars Solidly 3 stars. Best price for the product I purchased. Polite service members. 3 months to ship the item, when they initially estimated 10 days. No service support for the item itself, which came with all kinds of problems that are the fault of the manufacturer, not this team. So yeah, I regret the experience but about half of that is definitely not their fault, so solid 3 stars.

Scam Fraud BE AWARE Let’s see I ordered… Scam Fraud BE AWARE Let’s see I ordered then a week after paying through Zelle they wanted additional shipping costs. I canceled the order and they have not returned through Zelle back. They sent a Mercery website to gain access to my banking account and now no one is responding to me

TERRIBLE EXPERIENCE Initial response was delivery in about 9 days. On day 8 I receive an email saying the item is now out of stock and the offer an alternative of a different size-- for a SHOWER PAN! if you order a certain size, that's obviously the size you need/ want, not 6 inches larger! Super annoying and a HUGE delay in our project now! They are definitely a 2nd rate shop!

The US Bathstore always efficient and reliable The US Bathstore team was always available when called, friendly, efficient, reliable and tracked the shipment all the way till it arrived at its destination. A huge Thank You to the US Bathstore Team.

Complete scam of a store Complete scam of a store. Site offers free shipping on orders over $300. Weeks after placing my order, they sent me an email saying the item was damaged and requesting an additional $80+ for shipping from another supplier (see 'Stay Away!' review below, seems to be a standard practice), saying that this was only half of their shipping cost for such a large item (which was simply a 20 pound, 3 foot square by 2 inch thick teak bath mat) and that I should be grateful that they were going to cover half the cost.