We ordered 4 and you send us only one… We ordered 4 and you send us only one and we still did not get a credit from you

Beautiful variety wrong top The vanity is beautiful but I ordered a white top, I received a marble top. Not what I wanted. It was too late to refuse and get the right top for the time of my remodel. I hope for future they re assess the orders and send the correct merchandise the customer ordered especially for the price. Otherwise the vanity is exactly what I wanted and expected in quality.

I’ve been waiting over a week just to… I’ve been waiting over a week just to receive an RMA and shipping label for a return. These days returns shouldn’t be this hard, I feel like this is still the ‘90s having to take this long. Also restocking fees and shipping fees associated with returns weren’t made aware to me at time of purchase. My box that I’m returning showed up with dented sides and now there’s the potential your company won’t take my return back because the box isn’t in “perfect condition” even though that’s how it showed up on my doorstep. Pretty antiquated policies if you ask me

Will never order from here again Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.

Stay Away! Stay Away!! Bought a Bath Vanity on Black Friday. My order was confirmed and was supposed to ship in 3-5 buisness days, but after over 1 week I was told that they couldn't ship item due to damage and a third party could ship for and additional cost of $270, which they would cover 50%. What company sells a product and then charges additional money to ship? Take your buisness elsewhere