Shootproof glitches have LOST ME CLIENTS I gave them 2 stars for a clean appearance and ease of sharing. Otherwise, GOOD LUCK with all the upset & exasperated clients you will have to deal with over the years. I shoot actors & work closely with talent agents in Los Angeles. Shootproof's glitchy software has LOST ME ENTIRE AGENCIES because they simply hate dealing with these galleries! There is a huge GLITCH in the "favorites" system which causes a client's favorites to simply disappear. There is another glitch that causes one client to be able to over-write another user's favorites even when logged in using a different email. There is another glitch that shows favorites being narrowed down, but later you realize they didn't narrow because you were un-starring from the thumbnail view. But there is a star there! And sometimes that method works! Sometimes it doesn't! WTAF???!! I hate these galleries and cannot wait to find a new company. This is the last straw.

Went from loving it to hating it Went from loving it to hating it! I've used it for years and suddenly it all went downhill. One of my clients ordered prints for the first time and somehow I lost $55 on the entire order because Shootproof screwed up! For some weird reason, they decided to change the prices on my prints without telling me anything!!!! On top of that, there was a shipping fee that the client should have been charged (NOT ME) because that's how I set it up but they charged me!! And all the extra fees I was completely unaware of!!! I wrote to them 3 TIMES with a complaint and not a single of my emails has been answered!!!! It's been about a month and they're just simply ignoring me. Now I hate Shootproof with a passion and will LITERALLY NEVER USE THEM AGAIN!!!

It has the tools, but the tools are somewhat dysfunctional Pros + Attractive showcase for portfolio + Contracts + A database to keep your client's info + Somewhat simple to use, it's straightforward, but there are some functions that are so inefficient. Cons - Contracts don't always send with ease, sometimes they don't deliver, I contacted Shootproof and they didn't really help at all with this issue. I mentioned I used Hellosign and contracts went through flawlessly, that it could be something in their code or configurations to have other people's emails block them, no response. - When loading your portfolio/album, it takes a looooong time compared to Zenfolio, which loads extremely fast. I'm currently considering leaving Shootproof and using Zenfolio or other options and make sure my photographer groups know the pros and cons. Zenfolio also allows way more images to be uploaded with their base packages.

After 35 years of professional… After 35 years of professional photography, I finally can rely on a service that works for me and my clients...Shoot proof had made my life and business operation so much easier, regardless of how seldom we use the site, but those few times had been worth the money spent for the entire year! Thank you guys! keep up the great work

Beware of fees for buyer error I enjoy the product and I have tried a few different programs. However, be advised that if a buyer makes an error in their order and files a dispute, YOU, their paying customer, are charged a fee for the investigation of the dispute. I received a notification that somebody had flagged the charge from Shootproof as fraudulent, upon investigation it was clearly an error on the part of the person purchasing pictures. I offered to resolve it directly with the customer, which I was happy to do, but Shootproof refused to remove the $15 charge for the "investigation."