Shootproof glitches have LOST ME CLIENTS I gave them 2 stars for a clean appearance and ease of sharing. Otherwise, GOOD LUCK with all the upset & exasperated clients you will have to deal with over the years. I shoot actors & work closely with talent agents in Los Angeles. Shootproof's glitchy software has LOST ME ENTIRE AGENCIES because they simply hate dealing with these galleries! There is a huge GLITCH in the "favorites" system which causes a client's favorites to simply disappear. There is another glitch that causes one client to be able to over-write another user's favorites even when logged in using a different email. There is another glitch that shows favorites being narrowed down, but later you realize they didn't narrow because you were un-starring from the thumbnail view. But there is a star there! And sometimes that method works! Sometimes it doesn't! WTAF???!! I hate these galleries and cannot wait to find a new company. This is the last straw.

DONT SIGN UP! DONT SIGN UP! They promised to be ready with 3D-secure payment in EU by January 2021. They were not!!! And they are not even close to being helpful with a fast solution. So now my customers can’t pay and my business are on the breaking point because of this. DONT SIGN UP WITH THEM, they don’t deserve it!!! They literally don’t want to help!

I have very much enjoyed my… I have very much enjoyed my professional relationship with ShootProof for my photography business! I appreciate that when I have questions I can get someone on the phone for assistance (or a quickly returned call). My clients enjoy a beautiful proof site and an easy ordering process.When I first started I needed help with a canvas order the young lady was very helpful with the issue and even mailed a personal note after! I am so happy to have such a great team of people helping to make my business run smoothly! Shannon

Beware of fees for buyer error I enjoy the product and I have tried a few different programs. However, be advised that if a buyer makes an error in their order and files a dispute, YOU, their paying customer, are charged a fee for the investigation of the dispute. I received a notification that somebody had flagged the charge from Shootproof as fraudulent, upon investigation it was clearly an error on the part of the person purchasing pictures. I offered to resolve it directly with the customer, which I was happy to do, but Shootproof refused to remove the $15 charge for the "investigation."

I love ShootProof so much I love ShootProof so much, because since I started using this platform, my life has become so much easier! My clients can pick their favorite pictures from each session and I simply edit the ones they choose! Can't imagine my business without ShootProof!