MISLEADING INFO ABOUT RETURN DATE They do not make it clear that the rental period INCLUDES transit time. Then they try and charge you double the daily rate if it arrives later than expected. This is NOT stated on receipt, so I'm sure Visa will credit the erroneous 'late fee'. Customer service seemed like they get these inquiries all the time. This is a very shady business practice, and will never use this company again.

Quick and easy phone for international travel Ordered the phone, an eKit 4C, on Monday, and received it two days later as promised. I installed the SIM card, charged battery, with included charger, and things seem to be working - connected to US carrier (ATT at work, T-mobile at home), and able to make and receive calls. Haven't tried texting but no reason to believe it won't work. I haven't used the phone where I'm going yet - New Zealand - but am pretty confident it will work. Great that it has two SIM slots in case I want to get a local one at the airport.

Brillant First of all I called customer service to ask some questions before purchasing two sim cards, they were very friendly and helpful answering all my questions to my complete satisfaction. Ordered a sim card for my phone and one for my wife's phone 9/9/14 received within three days later 9/12/14. Excellent service. Looking forward to using my phone next month in England!... My wife will be using hers in Brasil!...

Decent service I bought a phone and card from Telestial two years ago and it worked without a hitch. I then misplaced the phone and therefore the SIM card expired. We found the phone about a week before we were set to travel and Telestial was fantastic about getting us a new SIM card quickly. However, when we went to charge the phone, the phone wouldn't charge. When I called to inquire there was an incredibly long wait time and via email took them 8 hours to inform us that the battery was probably dead and we were past the one year warranty. Fortunately, my husband was able to purchase a battery locally so we can take the phone with us. Lessons learned: keep the phone handy and activated.

Utterly disgraceful, product and service. Stay away!! The phone was 2 days late. It didn't work, after a half-hour phone call with their tech support (who didn't sound the LEAST surprised). I sent it back. They said it DID work; they would send the phone BACK to me. I emailed them my mailing address; they said they never got the email. After another phone call (hold for 20 minutes), they said they'd mail it back to me