Utterly disgraceful, product and service. Stay away!! The phone was 2 days late. It didn't work, after a half-hour phone call with their tech support (who didn't sound the LEAST surprised). I sent it back. They said it DID work; they would send the phone BACK to me. I emailed them my mailing address; they said they never got the email. After another phone call (hold for 20 minutes), they said they'd mail it back to me

HORRIBLE SCAM ARTISTS - DO NOT PURCHASE ANYTHING FROM THEM I bought an ITALIAN SIM CARD. My order clearly indicates "Italy SIM Card" but when I received the SIM Card it came with a UK phone number. Called customer service. They claimed had I read the description more carefully I would have seen I was purchasing an International SIM card. It is purposefully fraudulent and misleading, as there would be no other reason to describe the product as an "Italy SIM card" as opposed to an "International SIM card that works in Italy." SCAM ARTIST THIEVES! STEER CLEAR OF THIS COMPANY.

Telestial used to be a good company but … Telestial used to be a good company but they have changed. For us in North America we used to get a U.S. number with our U.K./Global number. They changed that so the US number is $2/month and they make it difficult to keep your balance active to. When they made their service change they said they sent us an email (which I never received) about my old sim being inactive and having to get a new one. There are better international mobile services out there. Telestial also refuses to refund my balance to me as well. Go with a different company.

Misinformed The Ireland & Europe SIM Card does not work well in Ireland. It works in the cities in Ireland but not in rural areas. Telestial Inc. should be aware of this and inform potential customers. My sim card only worked in cities and I had no coverage outside them. In an emergency you would be stuck for want of a connection. Telestial Inc. should refund me the balance on my account, if they are a company that operates in good faith.

Nice phone with easy operation The phone arrived on time and was easy to understand as far as setting up. We are travelling to Italy and hope it works well there. The only concern I have so far is that as soon as you turn the phone on it starts using data. If you don't know how to turn it off you have a bill right away or your data plan gets eaten up. There should be very specific instructions on how to disable this so the data isn't wasted on useless updates of pre-installed apps. I lost all my credit without even using the phone. Very upsetting.