Telestial used to be a good company but … Telestial used to be a good company but they have changed. For us in North America we used to get a U.S. number with our U.K./Global number. They changed that so the US number is $2/month and they make it difficult to keep your balance active to. When they made their service change they said they sent us an email (which I never received) about my old sim being inactive and having to get a new one. There are better international mobile services out there. Telestial also refuses to refund my balance to me as well. Go with a different company.

MISLEADING INFO ABOUT RETURN DATE They do not make it clear that the rental period INCLUDES transit time. Then they try and charge you double the daily rate if it arrives later than expected. This is NOT stated on receipt, so I'm sure Visa will credit the erroneous 'late fee'. Customer service seemed like they get these inquiries all the time. This is a very shady business practice, and will never use this company again.

Absolute joke with regards to pricing Absolute joke with regards to pricing. 3x days into my European holiday (30 days) and $50 credit has already been maxed. My phone is not constantly roaming and I ensure to keep mobile data off until required. My time on mobile data has also been minimal with only a few photos posted and social media feeds refreshed. Refusing to recharge and give this company more of my money. Would have been cheaper to use my Australian Sim card and pay the roaming fees... Giving 2 stars as reception is adequate.

Sadly, not for me I really wanted this company to work. I purchased a SIM card for my travel to Italy, and was confused as to why I received a SIM card with a +44 (UK) area code. I have tried to enter the Italy area code before my entire phone number, removing the UK area code, keeping it, basically every combination I could create with my phone number, trying to make it work. I can make calls, but cannot receive them. My number simply never goes through. Essentially, I wasted a lot of time and money on a SIM card that is rendered useless. When I called Telestial, they were very polite, but of little help in solving my problem. Unfortunately, this is not the company for me.

Brillant First of all I called customer service to ask some questions before purchasing two sim cards, they were very friendly and helpful answering all my questions to my complete satisfaction. Ordered a sim card for my phone and one for my wife's phone 9/9/14 received within three days later 9/12/14. Excellent service. Looking forward to using my phone next month in England!... My wife will be using hers in Brasil!...