Telestial used to be a good company but … Telestial used to be a good company but they have changed. For us in North America we used to get a U.S. number with our U.K./Global number. They changed that so the US number is $2/month and they make it difficult to keep your balance active to. When they made their service change they said they sent us an email (which I never received) about my old sim being inactive and having to get a new one. There are better international mobile services out there. Telestial also refuses to refund my balance to me as well. Go with a different company.

HORRIBLE SCAM ARTISTS - DO NOT PURCHASE ANYTHING FROM THEM I bought an ITALIAN SIM CARD. My order clearly indicates "Italy SIM Card" but when I received the SIM Card it came with a UK phone number. Called customer service. They claimed had I read the description more carefully I would have seen I was purchasing an International SIM card. It is purposefully fraudulent and misleading, as there would be no other reason to describe the product as an "Italy SIM card" as opposed to an "International SIM card that works in Italy." SCAM ARTIST THIEVES! STEER CLEAR OF THIS COMPANY.

Great value and responsive Customer Service. Received my phone in a timely manner. Discovered a small air bubble under the screen protector that initally had me concerned. After contacting Customer Service, they were very helpful in talking me through the process to remove the bubble. Customer Service representatives were very courteous and user friendly. Will be setting my phone up today and cannot wait to try it out once we get to Italy.

Nice phone with easy operation The phone arrived on time and was easy to understand as far as setting up. We are travelling to Italy and hope it works well there. The only concern I have so far is that as soon as you turn the phone on it starts using data. If you don't know how to turn it off you have a bill right away or your data plan gets eaten up. There should be very specific instructions on how to disable this so the data isn't wasted on useless updates of pre-installed apps. I lost all my credit without even using the phone. Very upsetting.

Sadly, not for me I really wanted this company to work. I purchased a SIM card for my travel to Italy, and was confused as to why I received a SIM card with a +44 (UK) area code. I have tried to enter the Italy area code before my entire phone number, removing the UK area code, keeping it, basically every combination I could create with my phone number, trying to make it work. I can make calls, but cannot receive them. My number simply never goes through. Essentially, I wasted a lot of time and money on a SIM card that is rendered useless. When I called Telestial, they were very polite, but of little help in solving my problem. Unfortunately, this is not the company for me.