I used Sproutsocial at two companies and will again! I used Sproutsocial at two different companies, and I will use it again in my own digital agency. It's a great tool for organizing, scheduling, and publishing social messages. You can follow keywords and easily see influencers, so it's useful for listening for the buzz about your company or industry. Their data visualizations are easy to understand and share, too. Love it!

Beware Beware: in order to downgrade or cancel, you're forced to chat with a customer service rep. That rep then won't be able to downgrade you and will "put you in touch with the customer success team." Just seems like a poor user experience in an effort to prevent revenue loss.

This product was once amazing This product was once amazing. Now none of their customer support team knows what they are doing. They've doubled their pricing, reduced software capabilities, and customer support can't even find active accounts or resolve issues for brands who use their software. Avoid it at all costs.

Utilizing Sprout Social… After utilizing Sprout Social professionally for two years, I can confidently say it's a fantastic tool for managing social media. Despite occasional limitations like not having access to threads, its reliability, ease of use, and compatibility with multiple social channels make it indispensable. One standout feature is its robust reporting tool, which offers comprehensive analytics and insights. If you're seeking a reliable platform for managing and analyzing your social media presence, Sprout Social is undoubtedly one of the best options available.

Started to use this as an alternative… Started to use this as an alternative to buffer. Well it gave me the all I need and they have a well designed website. Since socialsprout works for me at the minimum level, I can say I am satisfied with their service