There were some initial technical… There were some initial technical challenges getting set up, but the Synergy team was very attentive and helpful and now my internet is up and running. Calvin and Angel were a big help and personable as well as knowledgeable. Thanks!

No customer service, no service! No customer service, they prefer not to “talk” to you at all; email is preferred. Not enough staff to cover nights, weekends, holidays and training days occur on Fridays and Monday’s, or at least that is their excuse for not responding/restoring service. They changed 3rd party carriers and did not advise or share info. You just came to a grinding hault for 3 months. But they will give you a 2 month credit if you hound them. Oh and rates went up since they are so incompetent. Do not risk your sanity by trying them, there are others out there who are staffed and can offer same service. They have no issues charging for service that you don’t get or can’t access. Although they talk a good game. Buyer beware, run don’t walk. You might get lucky as some have stated, they have great service, but it doesn’t last long and then you are without communication to even reach out to Synergy to get it fixed, because as everyone states they do not communicate by phone and are extremely hard to get a response from.

Terrible Experience I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation team to see what went wrong, then never responded back. Today is 1-31-2023.

This is a bad internet service… This is a bad internet service provider. I will not recommend Syenergy internet to my worst enemy. They are not reliable. They will not answer any concerns you have. They always want money for there service even when it’s down. They are a joke. Horrible business.

I got over charged I was over charged on my bill for 3 months. I called about this issue. And they were able to credit my next month’s bill with what I was overcharged and then some. They also included a $200 hotel gift card for the inconvenience. Definitely went above and beyond my expectations. Thank you guys at synergy internet