Big mistake to use them! This company offers a service that is subpar. Our internet stopped working in September 2021. It took 3 weeks to get a response from them on why it happened and what to do. We returned the router and was told the "check was in the mail" and I still don't have my deposit back. DO NOT waste your time as they have the worst communications as well as service that obviously failed for us!

STRONGLY ADVISE TO NOT USE THEM. SEEKING LEGAL COUNSEL OVER THESE LIARS Unfortunately this is not a good review.. for customer service. The internet service is good.. but not the customer service. This is the second time that I have had an amount taken directly out of my bank account without any authorization.. and when I try to call and speak to a live representative.. the company is set up to make it so difficult to speak to anyone that it becomes frustrating and stressful.. and I can just imagine how many customers get ripped off like this because they just give up and let it go. There needs to be an easier way to speak to a live representative.Also this company claims we have to authorize payment through our bank which is complete bs. When I first signed up with them they took my credit card over the phone so no they don't always use a third party.

Great service!! Great service!!! I had a issue with my computer and the were fast and attentive. Great service and excellent job!

Dead Zone I was told I could get internet from Synergy however did not work. They use Verizon and Verizon does not work where I live. So I have changed companies. Synergy was quite helpful but unfortunately we live in a "dead zone" and nothing works here. Only the company we had to switch too since they put a dish next door.

No customer service, no service! No customer service, they prefer not to “talk” to you at all; email is preferred. Not enough staff to cover nights, weekends, holidays and training days occur on Fridays and Monday’s, or at least that is their excuse for not responding/restoring service. They changed 3rd party carriers and did not advise or share info. You just came to a grinding hault for 3 months. But they will give you a 2 month credit if you hound them. Oh and rates went up since they are so incompetent. Do not risk your sanity by trying them, there are others out there who are staffed and can offer same service. They have no issues charging for service that you don’t get or can’t access. Although they talk a good game. Buyer beware, run don’t walk. You might get lucky as some have stated, they have great service, but it doesn’t last long and then you are without communication to even reach out to Synergy to get it fixed, because as everyone states they do not communicate by phone and are extremely hard to get a response from.