THIS IS A TOTAL SCAM THIS IS A TOTAL SCAM, WE HAVE BEEN RUNNING BEHIND THIS COMPANY TO GET OUR MONEY BACK BUT ENDED UP PAYING THEM MORE AND MORE. THEY LIE ABOUT EVERYTHING. WE NEVER SIGNED ANY CONTRACT YET THEY DON'T CANCEL THE ACCOUNT BECAUSE THEY ARE GETTING MONEY TO SCAM PEOPLE. WELL DONE TEAM AZUGA. YOU PEOPLE ROCK.

This company has the worse customer service!!!… This company has the worse customer service I have dealt with in a long time. I have been trying to simply cancel our service for we have no further need for them. I began back in October 2023, and I am still today in February 2024 trying to finalize the cancellation while they continue to charge me for services I am not using. When you call you are on hold forever and many times the call disconnects. If you ask to speak with a manager, they say there is not any available and they will call you back, but of course you do not receive any calls. Emails, calls, messages all go unanswered multiple times. I just now received shipping labels to return items, but with zero instructions of what and for which label. I requested they remove any auto payments to my card back in November 2023 and today in February 2024 they charged my card over $1000 dollars. I am still waiting on answers with no response, and I have decided to report their charges as fraudulent. Do not recommend this company to anyone with this horrible customer service.

Very Unprofessional Customer service We wanted to try the service for our distribution vehicles. Signed up in March. Product worked well. But then came the nightmare. We canceled the service July 7 2022 since our business is seasonal and we do not need the product year round. Credit card was charged for another 3 months. Called billing, they said it would be handled. Nothing. Called again spoke with someone and thought we were making progress because I was issued an invoice with a credit but still no refund. Every time I call or email the ar team I get a different rep asking me if I have returned the devices. I tell them , no. I purchased the devices and provide proof back to show purchase. they then reply that management has to approve the refund. it is now September 24 and have spoken to Robert Silva, Nick Salas, Gary Rodriguez, Dawson Adams, Gary Perez and Bryan O'Kelley with still no refund or solution. This company is VERY Sketchy. Buyer beware.

Azuga has been a fantastic addition to… Azuga has been a fantastic addition to our fleet. I am able to see everything. I get notifications regarding driving records in live time. Anytime I have issues, I am able to reach a live rep. that assists me every step of the way which makes making changes effortless.

DO NOT RECOMMEND Azuga does not even deserve one star! I regret to say that my experience with them has been deeply disappointing. Not only did they exhibit poor communication throughout our interaction, but there were also blatant discrepancies between what was promised in our contract and what was delivered. Their lack of transparency and failure to uphold their end of the agreement was disheartening. Despite assurances made in the contract, the actual service fell far short of expectations. Attempts to address these issues were met with further miscommunication and a lack of accountability. I cannot in good conscience recommend Azuga based on my personal encounter. Potential customers should be cautious and thoroughly investigate any agreements before engaging with this company.