THIS IS A TOTAL SCAM THIS IS A TOTAL SCAM, WE HAVE BEEN RUNNING BEHIND THIS COMPANY TO GET OUR MONEY BACK BUT ENDED UP PAYING THEM MORE AND MORE. THEY LIE ABOUT EVERYTHING. WE NEVER SIGNED ANY CONTRACT YET THEY DON'T CANCEL THE ACCOUNT BECAUSE THEY ARE GETTING MONEY TO SCAM PEOPLE. WELL DONE TEAM AZUGA. YOU PEOPLE ROCK.

What a joke What a joke. Been waiting for 5 days for a call back and I call every day. We haven't received our cameras in over a month and have been billed for them 2 times already.

Customer service Promise to return your calls for service questions are unfulfilled or they call you back after hours when you are not in the office. When someone does help you out there is a language barrier which makes it very difficult to explain your concerns. The response goes unanswered because the communication barriers. The product without any flaws would be rated higher, however without great customer service how good is the product.

Very Unprofessional Customer service We wanted to try the service for our distribution vehicles. Signed up in March. Product worked well. But then came the nightmare. We canceled the service July 7 2022 since our business is seasonal and we do not need the product year round. Credit card was charged for another 3 months. Called billing, they said it would be handled. Nothing. Called again spoke with someone and thought we were making progress because I was issued an invoice with a credit but still no refund. Every time I call or email the ar team I get a different rep asking me if I have returned the devices. I tell them , no. I purchased the devices and provide proof back to show purchase. they then reply that management has to approve the refund. it is now September 24 and have spoken to Robert Silva, Nick Salas, Gary Rodriguez, Dawson Adams, Gary Perez and Bryan O'Kelley with still no refund or solution. This company is VERY Sketchy. Buyer beware.

Poorly executed idea The interface is poor. The videos, are poor from a technical stand point. The content is good. But having to see incomplete assignments is irritating even after watching them several times. A lot of the time there’s also no sound. Updating scores is inconsistent. The assigned scores are useless without knowing what where when and how we are being docked points. Making the scores irrelevant and arbitrary. The idea is great but very poorly executed.