Wrongfully Charged I stopped using my account back in early 2020, I just recently saw a charge of $95.40 on my card. They said that they can't do anything about it. From what I'm learning, they automatically renew your account without your permission. I'm looking more into a class action lawsuit against Lucid Chart. There's a community of customers who were wrong just like me. DON"T USE THIS COMPANY!!!!!!!!!!

Downgraded with no notice Changed my bank account and they tried to take money from my old account. I didnt realise until suddenly they downgraded me to free. I have several important documents still in development and now they are saying I have to resubscribe. No email to say the payment couldnt be taken. Nothing. And now, to re subscribe, you guessed it, its more money.

Scam! Charging 100 EUR without confirmation The subscription model of this site is almost a scam. It's almost impossible to find the cancel subscription button, and when you accidentally click "One Click Subscription" you will be immediately charged the full yearly amount of a subscription. No confirmation, no question whether you want a yearly or monthly subscription, nothing. On top of that, there's no obvious way to ask for a refund. Just sent a ticket to the billing department, if that won't work then I'll escalate this to PayPal What a joke...

Trial Version & Refund. Started the trial version, which requires credit card signup. After a few uses I determined that I did not have a use for the premium features. Forgot about signing up for premium, and texted them when they already had charged. Filled out their format, and got a refund 4 days later.

To cancel you have to speak to a… To cancel you have to speak to a person! I was not able to just cancel my subscription or downgrade it without a support ticket to a person who did not understand, "I don't use it please cancel"! This is not an acceptable business practice in 2024 and one that I would only expect from a diet pill subscription. Avoid at all costs!