Corporate thieves! Like everyone else said. Charged me for 5 months. Disgusting company to deal with. Customer support sent auto responses each time. Said there was no complaints escalation. Absolute rogues. Avoid at all costs.

Pleasant surprise. Given the previous reviews here and the supposed no-refund policy, I was expecting the worst when I got charged after failing to cancel my 'free' trial. But my experience ended up being great. I filled out the support ticket immediately and was granted a refund on the next work day. This of course doesn't diminish other people's experiences but if someone ends up in the same boat as I did, there is no need to despair right away.

Scam! Charging 100 EUR without confirmation The subscription model of this site is almost a scam. It's almost impossible to find the cancel subscription button, and when you accidentally click "One Click Subscription" you will be immediately charged the full yearly amount of a subscription. No confirmation, no question whether you want a yearly or monthly subscription, nothing. On top of that, there's no obvious way to ask for a refund. Just sent a ticket to the billing department, if that won't work then I'll escalate this to PayPal What a joke...

Googled “Lucid chart Scam billing”… Googled “Lucid chart Scam billing” after seeing 29 monthly charges of $10.6. Lucid customer service saying only one month will be refunded. Never used and now see similar victims of their predatory billing on legitimate credit cards here. Will also be pursuing any legal action!

Stay away if you respect your privacy Stay away if you respect your privacy! It's a nice product but when setting up a team LucidChart employees start direct contacting your team members based on their registered information. Even they start contacting the team members using LinkedIn. Such a same!