To cancel you have to speak to a… To cancel you have to speak to a person! I was not able to just cancel my subscription or downgrade it without a support ticket to a person who did not understand, "I don't use it please cancel"! This is not an acceptable business practice in 2024 and one that I would only expect from a diet pill subscription. Avoid at all costs!

Scam! Charging 100 EUR without confirmation The subscription model of this site is almost a scam. It's almost impossible to find the cancel subscription button, and when you accidentally click "One Click Subscription" you will be immediately charged the full yearly amount of a subscription. No confirmation, no question whether you want a yearly or monthly subscription, nothing. On top of that, there's no obvious way to ask for a refund. Just sent a ticket to the billing department, if that won't work then I'll escalate this to PayPal What a joke...

Have taken £100 from my account Have taken £100 from my account. My bank text to flag this fraudulent activity so I could block the payment but my card is now blocked until the payment is cancelled. Before anyone questions if I have forgotten to cancel... no I haven't. All the evidence to show that I am on the free plan and no receipt for this supposed transaction.

What does it take to get a response… What does it take to get a response back from the Lucid Support Team? Paying customer. The login for their IoS product is now broken so cannot log into it. Submitted ticket. Have waited 5 days with no answer. The link to my support ticket no longer works. Really?

Googled “Lucid chart Scam billing”… Googled “Lucid chart Scam billing” after seeing 29 monthly charges of $10.6. Lucid customer service saying only one month will be refunded. Never used and now see similar victims of their predatory billing on legitimate credit cards here. Will also be pursuing any legal action!