Offers you a free trial with 3… Offers you a free trial with 3 templates - sounds good right? So off you go and spend a few hours of your life getting your thoughts ordered, wow this is great, I'll definitely look into this next time I need something professionally and have a budget. Oh, what's that? I've run out of "free shapes" and now I have to pay you a subscription or lose all those hours of work and all the thought ordering I've done. Sneaky. Bad business. Avoid.

What does it take to get a response… What does it take to get a response back from the Lucid Support Team? Paying customer. The login for their IoS product is now broken so cannot log into it. Submitted ticket. Have waited 5 days with no answer. The link to my support ticket no longer works. Really?

Googled “Lucid chart Scam billing”… Googled “Lucid chart Scam billing” after seeing 29 monthly charges of $10.6. Lucid customer service saying only one month will be refunded. Never used and now see similar victims of their predatory billing on legitimate credit cards here. Will also be pursuing any legal action!

Pleasant surprise. Given the previous reviews here and the supposed no-refund policy, I was expecting the worst when I got charged after failing to cancel my 'free' trial. But my experience ended up being great. I filled out the support ticket immediately and was granted a refund on the next work day. This of course doesn't diminish other people's experiences but if someone ends up in the same boat as I did, there is no need to despair right away.

No support!!! No support!!! You have to give them your kreditcard number to contact the support!!!!!! Is this a bad joke???!!!! I hate it when companies give you an easy entry to their product and then try to scam you with dubious plans and contracts and you could not even contact them!!!! Keep away from this App!!