We can’t say enough about the excellent… We can’t say enough about the excellent support we receive from Talech. We don’t have problems very often but when we do, we get immediate phone support and a quick resolution. Probably more tech savvy clients could solve these problems on their own, but our staff needs someone to walk them through the steps. Talech staff are knowledgeable and get us back up and running in minutes.

So sad I tried for a long time to get my problem resolved then when I went to return merchandise I bought you said it was more than time allowed. You supposedly tried everything and to no avail. I am so disappointed, I was a long time customer and the first problem ended our relationship and nobody has even reached out to see why. Only a generated e mail....so sad

Beware of Talech, honesty coming from a sales agent... As a in independent Talech sales agent I have first hand witnessed the debacle that Talech has become, especially since the pandemic. I have heard dogs barking in the background, screaming kids, television sets blaring and dishwasher or laundry running over the past year, nearly every single call I place to Talech. Not only that, but my clients have hold times for up to an hour, get transferred constantly or given wrong information, just to get my clients off the phone. This typically results in me driving out to the business and placing the call to Talech myself and going through the same painful mess if nonsense that my clients are going through. I love Elavon (the processor that owns Talech) but I will never ever sell another Talech system as long as I'm in business.

Bad support The software - when it's working, does a fine job. Tech support, on the other hand, is horrible. They say they have 24X7 support, but anything that actually NEEDS support is a 48 hour response time. A menu update done by tech support screwed up, and we were then told, oh well, we did that on Friday night, now you have to wait until Monday before anyone might be able to address the issue. Complete insanity to allow an entire business to be shut down for the weekend. That's NOT 24X7 support.

Problems not being solved for months: Problems not being solved for months: - Online orders not printing automatically - the scale is not syncing - customers can’t complete the online order and place multiple orders - pay in store not working Called and emailed numerous times over th 2-3 months Talked to supervisor Shelby numerous times and was promised issues will be solved and nothing