Horrible, horrible, horrible company This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you

I got amazingly attentive support from… I got amazingly attentive support from the sales person--without any pressure to buy. She was impressively knowledgeable. Then I got the chair much more quickly than I expected, which was, of course, a treat. The customer service responded when I needed to check a couple of questions, immediately with very specific and helpful feedback. I had a top notch experience with this company.

Good product knowledge about the chair Good product knowledge about the chair. Clearly explained the options and features.. Explained specific features of the chair and asked proper questions to make sure the chair would match up with our needs. Confirmed the critical information for completing the sale, and didn't try to oversell us into something else. Thank you !

The sale associate (Rhonda) was VERY… The sale associate (Rhonda) was VERY helpful in helping me find a quality zero gravity massage chair (OGAWA ACTIVE L Plus) at a great price in my range and that will meet everyone in my households needs. She provided quick responses to all my questions during the whole process from beginning to end. I would recommend E-massage chair to anyone looking to by a quality massage chair with great customer service.

Compassion goes a long way I ordered and received my Svago chair and am very happy with it. However, I was not happy with the "white glove" delivery service, so I called Emassage customer service. Matt at Emassage could not have been more polite, empathetic, and helpful, and he resolved the issue to my complete satisfaction. I'd like to point out that Matt had provided stellar service during the sale and was ALSO responsive when I had a complaint, so he gets 10 stars. Thanks, Matt!