Compassion goes a long way I ordered and received my Svago chair and am very happy with it. However, I was not happy with the "white glove" delivery service, so I called Emassage customer service. Matt at Emassage could not have been more polite, empathetic, and helpful, and he resolved the issue to my complete satisfaction. I'd like to point out that Matt had provided stellar service during the sale and was ALSO responsive when I had a complaint, so he gets 10 stars. Thanks, Matt!

Superb customer service rep Heather Hats off to Heather who was extremely helpful in many ways taking my order and doing it with a cheerful disposition. I have dealt with many customer service representatives over the years but this one stands out from the crowd. Please have management mention her contribution to your company. I would really want her on my team. Thank you! Paul.

I got amazingly attentive support from… I got amazingly attentive support from the sales person--without any pressure to buy. She was impressively knowledgeable. Then I got the chair much more quickly than I expected, which was, of course, a treat. The customer service responded when I needed to check a couple of questions, immediately with very specific and helpful feedback. I had a top notch experience with this company.

This review is based on on the order for Osaki Message Chair This review is based on on the order, purchase process as I have not yet received the product. So far excellent!! If the post purchase, delivery, White Glove Delivery, and product performance match the order and pre-order processes, this purchase will be a grand slam. I made several contacts with emmessagechair via the web chat function (in pre-order stage). The Chat CSR was outstanding. She was knowledgeable, fast, and empowered to authorize the my price promise request (via Chat!!). So far, so good! Can't wait to receive and use the Osaki message chair

Second purchase from massagechair and… Second purchase from emassagechair and same great service as the last time. Rhonda and Heather worked hard to provide top-notch, post-sale tracking and follow up during an unexpected shipping delay. Chair arrived perfectly and is an amazing addition to our home.