Horrible, horrible, horrible company This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you

Excellent Customer Service If the chair is anything like the customer service, I'll be thrilled. I had some specific requirements and I was helped quickly and efficiently via chat (although I could have called also) to help me find one that would meet all my needs and was in my price range. I made an error when I ordered online and it was corrected as soon as they were notified. Qualifying for finance was simple - two years no I interest! I am really looking forward to my husband having the chair he has been wanting for many years.

We love our new chair We ordered our SVAGO chair over Thanksgiving weekend, there was an expectation that it would arrive in late December. However, mid-December a gentleman from Emassage called to say there’d be a delay. They kept me updated and it arrived yesterday. Wonderful. They followed up as did the delivery company. The chair works beautifully and is great to look at. Thanks for being so helpful.

This review is based on on the order for Osaki Message Chair This review is based on on the order, purchase process as I have not yet received the product. So far excellent!! If the post purchase, delivery, White Glove Delivery, and product performance match the order and pre-order processes, this purchase will be a grand slam. I made several contacts with emmessagechair via the web chat function (in pre-order stage). The Chat CSR was outstanding. She was knowledgeable, fast, and empowered to authorize the my price promise request (via Chat!!). So far, so good! Can't wait to receive and use the Osaki message chair

A kudo for Heather at Emassagechair.com My sales rep was Heather, her number is (888) 360-9996 ext. 808 , who provided me an excellent customer service as well as a great price. By choosing a white glove delivery, I’ve just received the massage chair today, and everything was perfectly installed by professional people. I’m very happy with the entire purchasing process. Strongly recommend Heather to any customer who is in need of a massage chair from Emassagechair.com!