They have the worst customer service They have the worst customer service. They are not informed, lie to you. I was told on more than one occasion that my phone was fixed not the case. Hard understand the customer service people and they do not have privileges to do much. They are hard to get intouch with. I called their sales department in Morgantown WV and told not tocall that number, they can help but will not. If I could change service providers I would,but cells do not work well were I live. The land line is all we have. They are horrible.

I live in the down town long beach area… I live in the down town long beach area and the internet was never good, i constantly had trouble browsing the internet, watching tv, and even placing calls. Multiple times when I called to fix the problem the customer service person would tell me I needed to buy extenders or that I needed to download a different app to test the efficiency. My apartment is small and my needs are simple. The internet I have now is absolutely fine. The worst part however is that when i canceled my account over the phone I was not told about a cancelation fee. If I had been told i would have paid over the phone. I never received a single bill after closing my account and then 2 months later received a notice from collections. I dont recommend using this internet service as there are much better options and much better customer service in our area.

Worst company EVER Worst company EVER. Left wonderful WOW for terrible and expensive service and horrible customer service. Almost impossible to speak to a human and get your situation resolved. They can care less. Will never use this company again. Also, be forewarned, they had to install something with a plug. Wanted to put a hole in my kitchen wall and unsightly piece of equipment sticking out. Had to put an electrical outlet on my garage. Nightmare dealing with this company from beginning to end. Awful experience. Would give zero stars if possible

35 minute hold time to talk to tech… 35 minute hold time to talk to tech support, after navigating the automated phone system. Cannot access many websites for work and not able to reconfigure DNS on my own. I’m switching back to Spectrum.

I paid my frontier internet bill I paid my frontier internet bill. I sent proof of payment in and my services has been disconnected for over a week while under investigation review ! I was told it would be 24 hours to 48 hours that my service would be down until issue would be resolved . I am so furious at this point . I cannot get an answer and supervisors are unavailable .