35 minute hold time to talk to tech… 35 minute hold time to talk to tech support, after navigating the automated phone system. Cannot access many websites for work and not able to reconfigure DNS on my own. I’m switching back to Spectrum.

The absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.

April 27 Saturday phone out again… April 27 Saturday phone out again tech guy was here friendly and issue solved he was a guy who knows his stuff I appreciate him and frontier prompt fix thank you

I paid my frontier internet bill I paid my frontier internet bill. I sent proof of payment in and my services has been disconnected for over a week while under investigation review ! I was told it would be 24 hours to 48 hours that my service would be down until issue would be resolved . I am so furious at this point . I cannot get an answer and supervisors are unavailable .

Bill pay issues Our phone (land line) has always been reliable, so I give them credit for that. My main complaint is with their web site. I found the chat line to be totally useless. I was able to get a hold of a real person who thought he fixed my problem, but it is still not fixed. Specifically, the problem is that when I pay my bill online it says I will receive a confirmation email within 30 minutes, but they never send one. I like to have a record that it has been paid