The absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.

F@&$ Frontier Frontier just came to our home last week offered us a promotion as a new customer and within one week of a storm we have no service and going to be without service for an entire week without compensation. Do not get them ! Stick with what you already ! Have the communication companies are the same! Full of sh&! and lie just to get a sale, it’s disgusting when are these business going to stop stealing from us hard working civilians.

Bill pay issues Our phone (land line) has always been reliable, so I give them credit for that. My main complaint is with their web site. I found the chat line to be totally useless. I was able to get a hold of a real person who thought he fixed my problem, but it is still not fixed. Specifically, the problem is that when I pay my bill online it says I will receive a confirmation email within 30 minutes, but they never send one. I like to have a record that it has been paid

Worst of the worst 1. Customer support is sub-optimal. 2. Numerous issues where the internet was down/slow and the technical support was poorly equipped to assist 3. They DO NOT prorate the service even if you cancel at the beginning of the month - I was told, "Just to set proper. expectations, your internet service is a non-regulated service where you were billed from 12/1-12/30 and because your services are billed on a monthly subscription basis, there wouldn't be any partial month credits or refunds for previously billed services." 4. You get charged a fee for returning the modem, which is ridiculous. If I had the choice between no internet or Frontier, I'd choose to live in the stone age.

I feel frontier is in breach of… I feel frontier is in breach of contract not only did frontier start my install but then did not complete it for a week but now its been 4 weeks and I cant mow my yard because of your firber optic running accross my yard your causing be to be fined by the city for not mowing I have reach out to will the sales rep as well as managment that he referred me to and sent me to voice mail and never returned my call when I do get a hold of frontier people which has been several times Im always sent down a dead end and know response I was told when I signed up *** that it was not a contract **** and could be canceled anytime but now I find out its a 1 yr contract *** and the cable would be buried within 7 days its been 4 weeks Im going to contact an attorney if I dont get this resolved Best case is cancel my contract with no negetive reprocutions since you have not kept your word and If you cancel my contract it needs to be in writing (since your company is known liars) that there will be no negetive financial reprocutions to me or my credit.