We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

Catastrophic price rises We have been with LogMeIn for over 5 years now, and ran over 450 computers with them. don't get me wrong we all expect price increase but with no warning auto renewing with an increase from £1900 to £5500 is not a viable option. and we were lucky to catch it early and get our money back or this is a potentially business changing amount for us as a small company. If their version of economics makes sense then sign up, otherwise find a better option

Horrible customer service, waste of money, billing closed account Horrible customer service, and they continue to try and bill us AFTER we paid off our contract and asked for the account to be closed, threatening to take us to collections. I will be contacting legal representation to address this issue, if they continue to threaten with a bill that has already been paid. Save yourself the headache and wasted money, and go with Zoom. There is a reason nobody uses this horrible platform. What a waste of money.

Awful customer service Awful customer service. You would think an IT company would have good IT itself but after being prompted for my case number three times the rep picking up asked for it anyway. The first rep hung up on me when I said I wanted to cancel the service. The rep also refused to cancel the account until I perfectly recited my old credit card billing address they had from 10 years ago which I was missing a box number on. Absurd. They deserve 0 stars.

Price keeps going up. Splashtop a much cheaper solution We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. it works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late