LogMeIn support is poor LogMeIn now owns GoToMeeting. I had a support issue, but the only method for getting support is to view their FAQ's or call them on the telephone. There is no method for opening a case by web interface, email or chat. There's not even a method to leave a voicemail message. I waited on hold for 40 minutes with the unpleasant easy-listening music before giving up. I have no way to resolve my issue at this point.

Price keeps going up. Splashtop a much cheaper solution We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. it works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late

LogMeln is Unethical, (addition to my 1st review) LogMeln is unethical, (addition to my 1st review.) My "confirm" emails from the bank transaction, with LogMeln (which should of been Microsoft) seem to have disappeared from my email account. !! Totally gone- *poof* -not in spam or any place. Too funny, LogMeln because I took pictures of those confirm emails, prior to LogMeln deleting them. LogMeln is an unethical, scamming company.

We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

Officially the worst customer service on the planet Trying to make a payment!!! Your phone call will go like this!! Step 1) How can I help, you will them the problem oh I need to transfer you!! step 2) Then through to the next agent who hasn't a clue about the last conversation who will then transfer you, see step one. It's an absolute dog muck of a company, they just follow a script which in the script common sense is not allowed