Charged again even though service was cancelled We cancelled our service over a year ago and even were refunded when cancelled as they had charged. However we were charged again this year and it has taken again time and effort to get a refund all of which was unnecessary. If this was a UK company I suspect there would be some kind of financial investigation. They really need to up there game.

TRY CANCEL !! Took me weeks to get a response to a 'ticket' requesting cancellation. this arrived a week before my service would have renewed automatically beyond my control. The 'ticket' gave me a +1 USA number to call and cancel, despite my reluctance, what choice did I have? They done all they could to retain me, and to be fair, if there was an online cancellation option, I may have considered it. Once I was put through to the correct department (took 3 transfers) The chap was very courteous and helpful.

I just got our annual renewal notice I just got our annual renewal notice, you price is increasing to €5039.88 it read, FYI logmein its not, i got a quote from teamviewer for €1100 for the exact same service so goodbye. How the hell can you justify such a price increase (last year was €2040 in total). Its a crazy increase with zero explanation other than you dont need to do anything we'll continue to bill you as normal. Really annoyed by the attitude of this company, there are alternatives.

LogMeIn cancellation rip-off LogMeIn Rescue used to be a great product but I no longer use it as better alternatives have come along. Tried to cancel my account only to be told my contract has 8 months to run so I have to keep paying them for another 8 months. Total rip-off. I would no longer recommend them to anyone.

Horrible customer service, waste of money, billing closed account Horrible customer service, and they continue to try and bill us AFTER we paid off our contract and asked for the account to be closed, threatening to take us to collections. I will be contacting legal representation to address this issue, if they continue to threaten with a bill that has already been paid. Save yourself the headache and wasted money, and go with Zoom. There is a reason nobody uses this horrible platform. What a waste of money.