LogMeIn support is poor LogMeIn now owns GoToMeeting. I had a support issue, but the only method for getting support is to view their FAQ's or call them on the telephone. There is no method for opening a case by web interface, email or chat. There's not even a method to leave a voicemail message. I waited on hold for 40 minutes with the unpleasant easy-listening music before giving up. I have no way to resolve my issue at this point.

I just got our annual renewal notice I just got our annual renewal notice, you price is increasing to €5039.88 it read, FYI logmein its not, i got a quote from teamviewer for €1100 for the exact same service so goodbye. How the hell can you justify such a price increase (last year was €2040 in total). Its a crazy increase with zero explanation other than you dont need to do anything we'll continue to bill you as normal. Really annoyed by the attitude of this company, there are alternatives.

Awful customer service Awful customer service. You would think an IT company would have good IT itself but after being prompted for my case number three times the rep picking up asked for it anyway. The first rep hung up on me when I said I wanted to cancel the service. The rep also refused to cancel the account until I perfectly recited my old credit card billing address they had from 10 years ago which I was missing a box number on. Absurd. They deserve 0 stars.

Absolutely outrageous company Absolutely outrageous company. For the last 3 years they've been tripling the price to the point now where it's totally unacceptable - over £4000!!!! However, trying to cancel the auto-renewal is ridiculous. Tried to find online where to cancel - no ability to cancel from your account. According to their help page the only way to cancel is to ring them. Spent 4 hours on the phone on hold - only to be cut off. Emailed support to ask for the auto-renewal to be cancelled - no response. Thankfully I've been able to instruct my credit card company to block any payments to them so they won't be able to take the money.

We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.