Horrible customer service & product The page looks well done and when you first try out the service it seems like a well thought out idea, but as soon as you start to set up any of their "channels", WhatsApp, sms, email etc. you realise the service only occasionally works, most of the time either crashes or does not what it says it does. Either the company is close to bankruptcy, because customer service is virtually not existent or they simply focus on huge clients and completely ignore anyone with less then 100k subscribers. Either way, one of the worst product experience we had so far.

Not willing to engage if you're no "Enterprise level" Poor servicer. Message Bird now refuse to deal with due diligence processes for organisations in regulated industries, if they are not an "Enterprise level" client. It took 6 months of chasing for them to come back and say that. Avoid.

Avoid this company Avoid this company. We have used this company and the messages were not being delivered as expected. I requested to have my outstanding credit refunded and then to close my account as I have found a better company. I then had an e-mail saying that the finance company have refused the refund and that my account has been closed at my request when the request was to close it after the refund and not just take my money. The company are hard to talk to and have removed my correspondence off their website. Do like me and make sure you get screen shots of all conversaion. We found this service NOT FIT FOR PURPOSE. The company sent me a link to the terms and conditions that ended up being a faulty link.

Billed for a trial, when it didn't even work Signed up for the WhatsApp trial, after a few weeks and being approved by WhatsApp we were unable to activate the service due to "Oops Something Went Wrong" error. Support is unresponsive. Replied to the sales rep that was involved with setting it up, no response. Logged 2 support tickets, no response. Then, at the same we got an invoice for $600 for the TRIAL service, before we could even send a single message!! BEWARE!

From good experiences to really bad in a few months Have had some good experiences in the past, but since 2020 the performance of customer support and stability of the platform is bad. Really bad. It seems that they are using their own system for customer support, but it feels like that the support tickets end up in a black hole. Please be aware. We use whatsapp and sms. The Whatsapp especially is not working. With sms we did not have issues (yet)