MessageBird

Trompenburgstraat 2C, 1079 TX, Amsterdam, United States
http://messagebird.com
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1.15
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

15.00%

1

85.00%
About MessageBird

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology. Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Instagram, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love. Headquartered in Amsterdam, MessageBird’s global business reaches over 7 billion devices, serves over 25,000 customers and operates across 10 hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

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Roman
DE

Account suspended overnight. No refunds, No response. They have deactivated our verified account overnight and without any prior warnings. After raising a support ticket we were told that our account is suspended as THEY BELEIVE we are a Russian service!? and so they shut us down without any refunds and with funds frozen. They simply stole our money...This could happen to anyone working with them.

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s signal
AE

45% undelivery sms This is terrible service their support totaly don't care about your problem all answer just for to do something to keep the facade or i mean just to ckeck the box! All dashboard extrymly streng and wierd and showed not correct status.

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Russ
GB

Avoid this company Avoid this company. We have used this company and the messages were not being delivered as expected. I requested to have my outstanding credit refunded and then to close my account as I have found a better company. I then had an e-mail saying that the finance company have refused the refund and that my account has been closed at my request when the request was to close it after the refund and not just take my money. The company are hard to talk to and have removed my correspondence off their website. Do like me and make sure you get screen shots of all conversaion. We found this service NOT FIT FOR PURPOSE. The company sent me a link to the terms and conditions that ended up being a faulty link.

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Nigel
GB

Billed for a trial, when it didn't even work Signed up for the WhatsApp trial, after a few weeks and being approved by WhatsApp we were unable to activate the service due to "Oops Something Went Wrong" error. Support is unresponsive. Replied to the sales rep that was involved with setting it up, no response. Logged 2 support tickets, no response. Then, at the same we got an invoice for $600 for the TRIAL service, before we could even send a single message!! BEWARE!

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Customer
NL

From good experiences to really bad in a few months Have had some good experiences in the past, but since 2020 the performance of customer support and stability of the platform is bad. Really bad. It seems that they are using their own system for customer support, but it feels like that the support tickets end up in a black hole. Please be aware. We use whatsapp and sms. The Whatsapp especially is not working. With sms we did not have issues (yet)

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