MessageBird

Trompenburgstraat 2C, 1079 TX, Amsterdam, United States
http://messagebird.com
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1.15
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

15.00%

1

85.00%
About MessageBird

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology. Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Instagram, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love. Headquartered in Amsterdam, MessageBird’s global business reaches over 7 billion devices, serves over 25,000 customers and operates across 10 hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

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Customer
NL

From good experiences to really bad in a few months Have had some good experiences in the past, but since 2020 the performance of customer support and stability of the platform is bad. Really bad. It seems that they are using their own system for customer support, but it feels like that the support tickets end up in a black hole. Please be aware. We use whatsapp and sms. The Whatsapp especially is not working. With sms we did not have issues (yet)

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Şakir Şensoy
TR

Very very bad service I've been dealing with MessageBird SMS integration for about a month now, and I haven't achieved any results. I loaded $30 into the wallet upfront, and they provided a terrible service without refunding the money. Avoid choosing this company, or you'll be very disappointed.

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Russ
GB

Avoid this company Avoid this company. We have used this company and the messages were not being delivered as expected. I requested to have my outstanding credit refunded and then to close my account as I have found a better company. I then had an e-mail saying that the finance company have refused the refund and that my account has been closed at my request when the request was to close it after the refund and not just take my money. The company are hard to talk to and have removed my correspondence off their website. Do like me and make sure you get screen shots of all conversaion. We found this service NOT FIT FOR PURPOSE. The company sent me a link to the terms and conditions that ended up being a faulty link.

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Nick Gilbert
GB

I receive hundreds of SPAM emails from… I receive hundreds of SPAM emails from this company every week and they don't have any customer service. Awful proflific spammer.

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Keni
DE

Horrible customer service & product The page looks well done and when you first try out the service it seems like a well thought out idea, but as soon as you start to set up any of their "channels", WhatsApp, sms, email etc. you realise the service only occasionally works, most of the time either crashes or does not what it says it does. Either the company is close to bankruptcy, because customer service is virtually not existent or they simply focus on huge clients and completely ignore anyone with less then 100k subscribers. Either way, one of the worst product experience we had so far.

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