Stephanie Ford
GBPrepare to be disappointed Prepare to be disappointed if you choose Clearlight. They will not be transparent about inventory availability and their focus is up-selling you to get the best commission. I was working with Steve and Allison. I got right to the point of pulling the trigger, and oh, no inventory for several months! Don’t waste your time. Radiant Health also has very low EMF and their price point is better. Also the Sunlighten Far-IR is a good choice at a better price. Sales reps from both RH and Sunlighten have been better to work with and seem sincerely wanting to help me. Cheers to your health!
Hilary Kingman
GBThe customer service of this company is awful, a joke, nonexistant The customer service of this company is an absolute joke. Yeah you get a lifetime warranty but trying to get someone to service the sauna WHEN it breaks is a nightmare. I'm honestly amazed this company can stay in business with how awful its customer service is. Every time I've had an issue, it takes over a month and hours of multiple phone calls that get me nowhere. Finally I've had to tell them I'm going to file a complaint with the company in order for anything to get done.
Kristina Maurice Jones
GBI have been using the sanctuary… I have been using the sanctuary Clearlight sauna at several spas over the past few yrs and am totally hooked! The infrared really helps my lyme disease symptoms and there is no doubt working up a good sweat helps detox the body. Its great as due to weakness i am unable to exercise so the fact that it is helping to work the heart is another bonus! Ive done extensive research into the various brands and feel v safe using Clearlight as they have low emfs and use non toxic materials. im super excited as ive finally got the space to have my own so have just ordered the essential model! Johannes has been incredibly helpful answering all my questions. Thank you Clearlight:-)))
JACKIE OSLAND
GBThe sauna itself is working fine and we… The sauna itself is working fine and we like it. One of the features we really wanted was it to be able to be controlled by the app. The app and the connectivity function are terrible. I have been trying for a few hours to get it to work, following online instructions for troubleshooting and nothing is working. A better customer service team would have helped you get the app working before leaving. If you buy this sauna, don't let the crew leave without getting the app connected and working.
Jo Marie Weststeyn
GBI purchased my Clearlight Sanctuary 1… I purchased my Clearlight Sanctuary 1 sauna a free doing some research. My rep Vicki was super helpful in providing me more information about the health benefits. Deliver was weeks SOONER than expected and I hired 3 guys to rearrange my upstairs to put the sauna in my home gym area. Assembly was a piece of cake as my rep stated and it’s working beautifully. Highly recommend Clearlight.