So happy with my sanctuary Full… So happy with my sanctuary Full Spectrum Sauna, love how easy and quick it was to assemble. I had one problem after I purchased, and this was dealt with straight away by the Customer Care team - Thanks you!!!!!

Excellent Customer Service!!! I use my Clearlight sauna 3/weekly. It helps keep me feeling healthy and relaxed. Recently I needed to order a replacement part after 5 years of use so I contacted Clearlight customer service. They went above and beyond to help me. Not only were they prompt, professional, and knowledgable they also expedited my part so I could get back to my sauna ways. :D Viviana and Stephanie are excellent at making sure you feel taken care of and also good friendly people who make the experience pleasant. I’m very grateful to Clearlight as I had no idea just how well they take care of their past purchasers. Ursula K.

Shocking Customer Service, never again Great Sauan, disgraceful service. I own a limited company which purchased a sauna last September. Clearlight are refusing to return VAT (sales tax) valued over €1200. They have tried to make out the business is not vat registered, even though we file VAT every 2 months and provided government docs. A miserable experience, will not be dealing with them again. They are quite rude and are blaming the customer for wanting what's owed, Iam happy to provide more details to any would be future customer. My advice, find a better provider, they are all made in the same place, China. Least they won't try gaslight you

No matter what skin-type you are! I LOVE the Clearlight infared cabins, the workmanship is great, the handling intuitive and honestly – since I've been using them regularly, I feel fresher, have more energy and my skin has its glow back! I can recommend them to everyone ... and I do so <3 ________________________________________________ Ich LIEBE die Infrarotkabinen von Clearlight, die Verarbeitung ist super, die Handhabung völlig intuitiv und ganz ehrlich – seit ich sie regelmäßig benutze, fühle ich mich frischer, habe mehr Energie und meine Haut hat ihren Glow zurück. Ich kann sie jedem empfehlen ... und das mache ich auch <3

DO NOT BUY!!! DO NOT BUY!!!! The entire purchasing process and dealing with Clearlight has been a complete nightmare. We purchased the Sauna with installation in June 2023. They said shipping wouldn't be until September 2023, which we were okay with. We didn’t receive the shipping information until we followed up multiple times, and finally, the sauna was delivered in late October. We then set up the installation appointment which took another two weeks. When the installers arrived in mid-November, after opening the first package, they saw the back panel damaged, so we had to file a report and wait for a new back panel to ship and deliver. The back panel was shipped damaged. They sent you a photo of the package as it shipped, and you can see the hole in the outside of the boxes and packaging. That took another month of us following up extensively to get an answer on when/if they are going to send out a new one. The new back panel was shipped and finally delivered the week before Christmas, and we reached out to the first installers, who told us we had to return to the company to schedule the installation. Fast forward another month for the installation appointment. The second installers were finally able to put the sauna together but would not take the broken panel or the packaging from the broken panel. The broken panel is 8 feet x 5 feet so now we are stuck with this large panel sitting in our space and shipping crates. We haven’t even had a chance to use the sauna yet, so who knows what that will look like? I would be highly cautious not to buy and not expect anything expedited or any urgency from Clear Light.