It's been 14 months (!!!) They keep… It's been 14 months (!!!) They keep ignoring me. I've been writing to customer service every day since two weeks and they don't reply at all.

9 months of waiting. Still no results My DNA sequencing kit arrived at Dante Labs on August 1, 2023. I have not been able to get my test results since then. In January 2024, tech support just stopped responding. I suspect that everyone in the company has been struck down by the disease and is under severe quarantine in wards with no communication. I also don't rule out that in addition to this the office has burned down. Otherwise I cannot explain such neglect of customers. P.S. Dear Dante Labs, if you decide to reply to my review with standard copypaste - don't bother, just find my email in your CRM and finally reply to it.

Meine Probe wartet seit Oktober 2023 Meine Probe wartet seit Oktober 2023. QC geschafft aber keine Antwort vom Support oder irgenndeine weitere Reaktion. scam? Update one day later: Writing an answer to the reviews does not make you NOT a scam. delivering results as promised does. You guys need to add an info to your ads, that you take 6+ months to deliver those results, if ever

I wish I could give them a 0 rating Buying anything from Dante Labs is a complete and total waste of money. The customer service is non-existent and there is absolutely no communication along the way. I paid for two kits which worked out to 500 Euro (approximately AUD$1000). The kits arrived within 4 weeks which was the only positive I could say. There was no return label so I had to pay for international return postage and after 3 months and countless emails back and forth, my sample was apparently returned to me. I am yet to see any of my money back and doubt I ever will. The only reason I gave this a 1-star review is because I couldn't give a 0. Do not purchase anything from Dante Labs.

Kit instructions were easy to follow as… Kit instructions were easy to follow as well as registration. Returning kit is free, just drop off at local post office. I received emails regularly to let me know what step the processing of kit was at. My results were back in around 6 weeks time. Happy with Dante Labs & would totally recommend!