Sent in the sample roughly half a year… Sent in the sample roughly half a year ago, stuck in the "Your kit will be sequenced shortly" stage for the past like 4 months... 0 Communication from their side regarding whats happening. 0/10 Would not recommend

No Return Label, No Customer Support Update: Customer service responded with a mailing label 3 weeks after my first inquiry, which was 3 weeks after I placed the order. ---- I placed an order for a full sequence kit, and it came after 3 weeks but didn't come with an address label. I've emailed three times and filled out a contact form twice but haven't had a response. As the other reviews note below, they don't respond to the customer support email they provide in their responses here.

Check the feedback for Dante Labs written within the 12 months prior to ordering My advise even to any enemies I might have is find another company to do your testing with!!! I Wish I checked more thoroughly the customer satisfaction of the company before ordering and paying for their services... I just now am desperately trying to find a phone number that I could call to ask for an estimation of when I will get my test results (5 months after receiving confirmation that my sample was received) only to see that there are people that have been waiting for a year... This is unacceptable...

I am afraid this company is Fraud I am afraid this company is Fraud - I have waited 66 weeks and they still keep promising results. Even the CEO !! promises, and they still do not deliver - STAY AWAY ! Facebook group to prepare trial to be prepared - they do answer here on Trustpilot - but what they promise is absolutely not true. They are even marketing themselves with Trustpilot ! - how come ? Over 50% dissatisfied customers. Trustpilot should probably take action themselves , not to be misused, and check their marketing on Facebook and Instagram.

Don't use this company Don't use this company. I sent in my blood sample almost a year ago and when writing to them they can only say they have the sample. That's it! I think they either destroyed it or lost it. They won't give me my money back either. It's a scam and they lack all creditability. Save your money.