Lip monthly is a rip off Lip monthly didn’t pay enough postage for shipping. Twice I’ve had to pay $2.40 to the post office. I still haven’t received last months & customer service claimed to issue refunds they never issued & I never received as well as claimed my order has been fulfilled. The products are almost as bad as customer service.

THEY ARE A SCAM DO NOT PURCHASE… EDIT - i would love to be included in the class action law suit!!! -- THEY ARE A SCAM DO NOT PURCHASE ANYTHING FROM THEM. I subscribed to a year long subscription and have not received anything for the past 5 months. the only response i've gotten is "we'll send this to our shipping department" and after several follow ups, they have stopped responding completely. get ipsy instead, they're reliable.

I paid for Lip monthly July 2021 and… I paid for Lip monthly July 2021 and August 2021. I never received these products. I made quite a few emails to lip monthly. To no avail. It's always the same thing, we will look into this matter, or we will send a note to shipping. Still haven't received the products. So frustrating that lip monthly advertises for new customers when the can't even take care of existing customers. No sense ordering from them. You're wasting your money. Worst subscription ever!!!!

Unfulfilled Boxes Since November 2021 I signed up for Lipmonthly in November 2021 during their black Friday sale. A full month went by and I still had not received a product. I contacted their customer service who stated that COVID-19 has caused some shortages but rest assured they would ship my box soon. After January 2022, I canceled the subscription and ensured that both of the boxes were still processing. They assured me once more that they would ship soon. However, it is now November 2022, my boxes still say processing/unfulfilled and I haven't received any products. I have reached out to their automated chat . . .aka LM's customer service . . . to no response. Now I am not only out the money but the products, even though my boxes state they are unfulfilled.

My complaint and tip on how to cancel If you’re trying to cancel membership and it says “No account found for this email” you have to “create an account” and then it’ll “activate” your account and you’ll be able to cancel. (It’s weird I know) ****My complaint**** My package never arrived and when I contacted them they basically said they send the package and they won’t replace or refund. This company is terrible.