Horrible customer service! Never responds So fed up with their customer service, They never respond! It takes them a month to delivery the product. By that time the next bag is due however they are advertising max 7 business to get your bag. I gave them plenty of opportunities but I am done with this company. Definitely going back to ipsy or boxy charm

Lip monthly is a rip off Lip monthly didn’t pay enough postage for shipping. Twice I’ve had to pay $2.40 to the post office. I still haven’t received last months & customer service claimed to issue refunds they never issued & I never received as well as claimed my order has been fulfilled. The products are almost as bad as customer service.

THEY ARE A SCAM DO NOT PURCHASE… EDIT - i would love to be included in the class action law suit!!! -- THEY ARE A SCAM DO NOT PURCHASE ANYTHING FROM THEM. I subscribed to a year long subscription and have not received anything for the past 5 months. the only response i've gotten is "we'll send this to our shipping department" and after several follow ups, they have stopped responding completely. get ipsy instead, they're reliable.

Absolute scam I paid $165 of one year subscription, ended up only getting the first bag with some dollar store cheap craps in it, total worth less than $5. I could not request a refund because I paid annually not monthly, so basically I already received partial order. There's nothing I could do on my bank's end, either, because it's passed the deadline of reverse charging them. I have not heard from them ever since I placed my order, and it's been more than one year now. It's pretty obvious that this is a scam.

I was billed for at least 3 boxes and… I was billed for at least 3 boxes and only ever received 1. Products were mediocre in the only box I received. No customer service to help fix unfulfilled orders or fraudulent billing either.