Mike Boyle
GBActual service to correct the issue was… Actual service to correct the issue was good. Just need to have better communication with the customer on schedule. I received multiple texts from Sears Service and they had NOTHING to do with the actual repair.
CV
GBBest experience! This company doing very well no complaints everything like they said.
Shaun
GBNo issues at all. Super responsive and very quick to solve the issue with no hassle. Exactly what you want out of a service like this.
Anthony Bennett
GBUnprofessional Service I purchased a cooktop and bought the extended warranty that does not expire until December of 2024. My cooktop has stopped work, so we called to have it repaired under the warranty. Apparently, from normal use of the cooktop, someone decided that the cooktop was abused and did not fall under the warranty. I'm a bit confused as to how it could be abused, when all we did was cook. The cooktop comes with seals around the edges and apparently grease seeped into the unit. It seems that seals failed rather than the system was abused. Nevertheless, no one informed me that the system failed and I received by email an appointment for the repair. On the day of repair, we waited for the repairman, but now one showed up. We called to find out the appointment was cancelled and this is when I learned the review. Meanwhile, my 91 year old mother has been without a cooktop a few weeks while we waited for the unit to be fixed. This review is to express the lack of communication as well as the my disagreement about the claim of abuse. Horrible service!
Steven Young
GBThe repair individual came on time and… The repair individual came on time and could not fix the washing machine until a new control panel was sent to our house. He did however, put a temporary fix so we could use the washing machine. Once the part was mailed to us, he came back right away and installed the new board.