Hector Hernandez
GBThe minute you walk in its like your… The minute you walk in its like your walking on Ice. The place is so clean the people are welcoming every one is smiling and most importantly we leave with a deal or money still in our pockets. A big thank you to the employees who are amongst the best at the craft.
Debra G
GBWe had a terrible experience with our… We had a terrible experience with our dishwasher andthe service man could not fix it. It has taken a long time to get this taken care of and abraham was not helpful but we got back in touch with tory today and it is being replaced. We appreciate herf for what she did to help us for our dishwasher. we will get another warranty through you again. Deb
Steven Young
GBThe repair individual came on time and… The repair individual came on time and could not fix the washing machine until a new control panel was sent to our house. He did however, put a temporary fix so we could use the washing machine. Once the part was mailed to us, he came back right away and installed the new board.
Anthony Bennett
GBUnprofessional Service I purchased a cooktop and bought the extended warranty that does not expire until December of 2024. My cooktop has stopped work, so we called to have it repaired under the warranty. Apparently, from normal use of the cooktop, someone decided that the cooktop was abused and did not fall under the warranty. I'm a bit confused as to how it could be abused, when all we did was cook. The cooktop comes with seals around the edges and apparently grease seeped into the unit. It seems that seals failed rather than the system was abused. Nevertheless, no one informed me that the system failed and I received by email an appointment for the repair. On the day of repair, we waited for the repairman, but now one showed up. We called to find out the appointment was cancelled and this is when I learned the review. Meanwhile, my 91 year old mother has been without a cooktop a few weeks while we waited for the unit to be fixed. This review is to express the lack of communication as well as the my disagreement about the claim of abuse. Horrible service!
Kathy
GBService for Washer and Dryer Service tech was polite, courteous, and knowledgeable. Provided information and helpful tips that were not provided to us before that will help to resolve part of issue and resolved issues quickly.