our oven works again the issue was diagnosed quickly and replacement parts were ordered and shipped to us in less than a week. The replacement parts were installed in less than an hour and the unit once again functions correctly.

Unprofessional Service I purchased a cooktop and bought the extended warranty that does not expire until December of 2024. My cooktop has stopped work, so we called to have it repaired under the warranty. Apparently, from normal use of the cooktop, someone decided that the cooktop was abused and did not fall under the warranty. I'm a bit confused as to how it could be abused, when all we did was cook. The cooktop comes with seals around the edges and apparently grease seeped into the unit. It seems that seals failed rather than the system was abused. Nevertheless, no one informed me that the system failed and I received by email an appointment for the repair. On the day of repair, we waited for the repairman, but now one showed up. We called to find out the appointment was cancelled and this is when I learned the review. Meanwhile, my 91 year old mother has been without a cooktop a few weeks while we waited for the unit to be fixed. This review is to express the lack of communication as well as the my disagreement about the claim of abuse. Horrible service!

We had a terrible experience with our… We had a terrible experience with our dishwasher andthe service man could not fix it. It has taken a long time to get this taken care of and abraham was not helpful but we got back in touch with tory today and it is being replaced. We appreciate herf for what she did to help us for our dishwasher. we will get another warranty through you again. Deb

If you love having to constantly harass them to see why everything takes so long you will love centricity! This is the second time I have used centricity to repair my phone, the first time was a complete nightmare as my phone was no longer useable, it took a month and me calling everyday. Finally I got fed up asked for a manager and magically everything was fixed in few days. Complete BS. Now I have to deal with them again cause I prepaid for the service, thankfully it ends in July. It has been pulling teeth with these people, I filed a claim paid the deductible, no email no call nothing. I waited 2 days, finally emailed them asking what was going on and what steps I need to take 2 days later they said they don't see a payment, so I screen shot my back account, another day and ohh yes we do see it. That was it, so I emailed back asking what I need to do next, days later ohh you need to get a quote. Okay did that sent it in on 03/20 I have asked for days, finally get a response on 03/29 we got it but can't open it, please send again. This is the worst service ever, I do not understand the 5 star reviews, this is already over 2 weeks. Get insurance somewhere, anywhere else.

Good Repair Experience Didn't need to wait long for an appointment to determine problem and then get the repair completed. Repairman pleasant; heard me about the issues; and was through investigating problem.