Terry L Nootz
GBI purchased the extended warranty when… I purchased the extended warranty when buying new appliances. I had no choice in selecting Centricity, it was chosen for me. To date I’ve had to schedule one service call for the washer which has been repaired (March 1, 2024).
Travis Benson
GBEpicprotect Is Terrible Epicprotect, or centricity now, are a total sham. I was sold a television with an extended warranty by them. The TV went bad and after a month of calling them every two days, they finally told me that they don't cover the vendor that sold the TV so I would have to talk to them. I provided them an invoice that shows the coverage provided by EpicProtect, which they said was valid, yet are still denying me. I have filed a complaint with the BBB and will do all that I can to get them to honor this. I will never buy anything with their name on it again. EDIT: Someone is guilty of fraud and theft here. I was informed by Centricity that their legal team is looking into it as well. It seems the seller attached EpicProtect protection to the TV without actually paying for it. I am trying to contact AVNation in Hollywood FL. but so far they wont respond. I will be going to Amazon resolution as well.
Daniel
GBGreat service Rapid response, technician was knowledgeable and fixed the problem with one new part easily. Easy to schedule. Stove now works perfectly.
Dan And Darlene Weide
GBour oven works again the issue was diagnosed quickly and replacement parts were ordered and shipped to us in less than a week. The replacement parts were installed in less than an hour and the unit once again functions correctly.
Joann Mooser
GBYou are difficult to get ahold of to… You are difficult to get ahold of to ask questions or any progress reports. This ended up to be a 2 month process. Difficult to not have a fully functional refrigerator / freezer for that time period. In the end, the unit was replaced by GE