Simple process I just needed rear glass replaced. It was easy to file a claim make an appointment and have my phone repaired. The only thing I would recommend to improve would be to offer to rent a loaner phone while yours is being repaired.

Samsung Care+/Servify are always well… Samsung Care+/Servify are always well at my needs for insurance claims/coverage. I've never had any issues that Servify did not resolve quickly with the authorized dealers for Samsung. Thank you for the fast turnaround and repairs!

Making the appointment was quick and… Making the appointment was quick and easy, even better when I showed up! They promptly took my phone and let me know when I could have it returned later in the day. While picking it up they made a few suggestions to avoid having the same issue and the entire time, they did so with a smile. This to me, was great service.

The Samsung customer care + team was…GREAT The Samsung customer care + team was great in providing me the information and guiding me through the claims process. I did run into a snag in the claims process but the agent was very efficient in helping me through the claims process. You can contact a real human at Samsung when you need extra help which in today's robot world really GREAT!🤗🙂

It's great until it's not The process was quick although I will say, the online portion was not user friendly. It was unclear what the hold up was during the initial process. had to call and speak to representative who couldn't help me get past that one page. That delayed things and was very frustrating to me.