You have an awesome employee in Tawana! You have an awesome employee in Tawana! She made a horrible experience Pleasant. She helped me tremendously navigate what I needed to do. The world needs more people in customer service like her! Now if the rest of my 3-year experience with this device goes smoothly then I can bear it...

Tawanda Rozier = Excellent Customer Service Tawanda Rozier has been very helpful and responsive. She is very pleasant to work with, and you can tell she cares about her customers deeply. Customer service like hers is hard to find these days, she's excellent. I highly recommend Monitech, mostly due to the interaction I've had with Tawanda.

Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.

Great and smooth process to set up an… Great and smooth process to set up an appointment for device installation. Tawana is very patient and had all the answers to my questions. She went over everything in detail with me.

Tawanna I thank Tawanna for her help by educating me on how the interlock process work. She was very informative and caring. She is an example of excellence customer service