This company is a ripoff This company is a ripoff. Customer service agents are quick to rush you off the phone, always fast talking( I guess so they can get back to doing nothing at home). Slow response time for the Indigent program. It’s been 2 months and I have yet to hear anything in response to my financial hardship affidavit. I know when I’m getting the run around and this company is definitely doing a good job at doing that. I cannot wait to get this interlock out of my vehicle, it has become more of a headache than anything good.

First time Spoke with Tawanda R., Overall this was a positive experience. She was very professional & thorough. I wanted to get info on what I needed to get install and she also advised on Promo for free install so I ended up making an appointment. She explained to me (and sent me text) of how this device works - what not to do to trigger the lock (like food-sugars-turns into alcohol-triggers lockout) things I hadn’t thought about. Process was pleasant and quick, she set up my profile and appointment. Thanks for all your assistance Towanda. Would recommend.

If I could give 0 stars I would If I could give 0 stars I would. The equipment constantly gives false reads in which you have to pay $45 every time to clear. Like how did I fail and seconds later pass but still the $45 is required. Then here I am now needing to go in for the 2 month check and the agent scheduled me for a location that was closed so of course I had to pay $45 again even tho I showed up with no one there. Spoke to another agent same day to avoid my car getting locked again as I do have a job scheduled another appt and of course the car was locked!!! This is completely unacceptable and truly unconstitutional. I will be removing it and going with another company at my next appointment for sure. I have had 2 out of 10 decent experiences with agents all others were remedial.

Great and smooth process to set up an… Great and smooth process to set up an appointment for device installation. Tawana is very patient and had all the answers to my questions. She went over everything in detail with me.

Device fell while driving I've had issues with the current device mount in the air vent not staying in place. I placed the device in the passenger seat and it went flying into the floorboard while braking and turning earlier today. It immediately sounded the alarm and stated "program violation" due to "abuse". I called to make sure I wasn't in trouble and was assured that enough force causes that message and not to worry because it showed no error message. Was unsettling when it happened so I called Monitech. Ellie Cepero eased my mind by assisting me and letting me know not to worry that it's not a violation. She was very polite and easy to talk to. Thanks again Ellie.