Terrible company I do NOT recommend… Terrible company I do NOT recommend them as they seem to think they can charge against a customer’s wishes. Terrible customer service.

The administration is worse than diabolical I am writing this terrible review, because I found it very difficult to cancel my membership ... kept getting charged, despite the fact that I sent numerous e mails and messages, begging them to cancel my profile and refund me for 4 unwanted months. Never got a reply. Absolutely useless. I paid through the website and not through Apple Pay, this was why it was so hard to cancel. DO NOT PAY THROUGH THE WEBSITE,

Their Customer Service is NON-EXISTENT Their Customer Service is NON-EXISTENT. I have messaged them numerous times the past few months and still have not received a reply. I found an email address on the web, emailed them, and a bot replied. I replied to the bot email, and yes, I'm still waiting for that reply. I no longer receive the types of email that I previously received regularly, on a weekly basis, ie matches, etc. The only emails I receive from JWed are the ones that are Advertisements to upgrade my account. Why would I upgrade my account when their customer service is non-existent ? I have no plans to waste any more money by renewing my membership unless there is a dramatic turnaround of their customer service. JWED, don't waste my time by replying with your excuses. Based on the other reviews I've read here, I'm not alone.

JWed used to be a great service but… JWed used to be a great service but now, it's awful. The website started acting up. Chat feature doesn't always work and there is ZERO customer service. I am so disappointed and frustrated. You can call. You can email. You can try online Customer Service. Complete waste of money. Lights on but nobody's home.

Non-existent Customer Service! The free account is indeed free but messaging is impossible with it. So I upgraded to paid membership ("Standard") and contacted several potential matches but they either didn't receive my messages or they did but were unable to read them or reply [impossible to know] - unless they upgraded to Standard as well. In order to remedy this, I myself would need to further upgrade to "Plus" (at an extra charge, of course). It's a silly, complicated system - and the worst part was [and is!] that JWed's customer service is NONEXISTENT. Their phone number is unattended - there is just a voice message requesting to e-mail them with any questions. I e-mailed them 6 (six) times and got no reply. What a bunch of lazy, unprofessional dorks.