Exceeded expectations with look and… Exceeded expectations with look and quick delivery. It was a replacement ornament. We found one at Bronners in Michigan for my daughter. Our dog got ahold of it while she's away for the summer and I scrambled to find replace it for her so she wouldn't freak out and be upset that her special ornament is now destroyed. I can't wait for her to see it. It's pretty identical. I'll definitely order more in the future.

Quality First, I loved the quality of the product so much that I purchased another ornament from the Loft. On my inquiry about shipping, I received an IMMEDIATE response! Now that’s the kind of customer care I’ve missed from other companies. Quality products AND service ☺️

Great service Nice to catch a great sale! Items arrived as advertised and all in one piece. Nicely packaged. Shipping was fast. A great first time experience.

Very happy! This was my first time ordering and was so pleased! Starting my Lemax village collection and was worried about things breaking in transit. Everything was carefully packaged and arrived perfect! Customer service even emailed when something wasn't available! Placing my second order, as we speak!

I wanted an ornament that showed out of… I wanted an ornament that showed out of stock online so I emailed the company to find out if they would be getting more. To my delight, Amanda responded saying they had found one more and that she was holding it for me to order. I ordered and also asked for personalization that wasn’t offered in the initial listing. Not only was the ornament personalized but it’s absolutely gorgeous! Kudos to Amanda and to The Christmas Loft, they are simply the best!