Very happy! This was my first time ordering and was so pleased! Starting my Lemax village collection and was worried about things breaking in transit. Everything was carefully packaged and arrived perfect! Customer service even emailed when something wasn't available! Placing my second order, as we speak!

Exceptional customer service! I was searching for a very special Karen Dideon, I went on line, I called and Amanda did a exceptional job, my personal request to see the item, was done and sent to me. She sincerely cared, did a spectacular job and helped me thru every step. She not only heard me, she actually listened to me. VERY exceptional experience. Love the customer service and place! Excited to have found it.

Great customer service I contacted The Christmas Loft via chat and inquired with Amanda if your company ships items in an additional box. I was quite pleased to receive confirmation that my purchase will be packaged very well. I also received it in 2-3 days. Thank you

One of a kind I purchased a discontinued, hard to find item that currently is no longer available ANYWHERE. It was reasonably priced considering it was the only one anyone had and it is adorable. Better than imagined. I recieved my order fast, packaged wonderfully with a nice card/w note from the store that made my purchase seem a little more personal. You could tell from the card the owners enjoy selling pretty things.

Amazing service! Fantastic service received from Stephen & Greg at the Christmas Loft! My order (Cody Foster Dr FranknFurter a rarely seen bauble) was received here in the UK with super speed service .. faster than Father Xmas on his sleigh in fact! Additionally the glass item was also well packed to ensure it travelled well in transit and was received without any breakage. I certainly won’t hesitate to use The Christmas Loft again and again! Thankyou guys! X